Shipping Policy
SHIPPING POLICY
Processing Time
Orders are carefully processed and prepared for shipment within 1-3 business days (Monday-Friday, excluding UK bank holidays). You'll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery
We offer reliable shipping with delivery within 3-10 business days from the date of dispatch.
United Kingdom
- Standard Shipping (3-10 business days): £4.95
- Free Standard Shipping on orders over £75
International Shipping
- Europe (3-10 business days): £12.95
- Rest of World (3-10 business days): £19.95
- Free International Shipping on orders over £150
Tracking
All orders include tracking. You'll receive a tracking number via email once your order ships so you can monitor its progress.
Customs & Duties
For international orders, customs duties, taxes, and fees may apply and are the responsibility of the customer. These charges are determined by your local customs office and are not included in our shipping costs.
Delivery Issues
If your order doesn't arrive within 10 business days of dispatch, please use your tracking number to contact the delivery company directly for assistance in locating your package. If you need further support, you can reach us at [your email].
Secure Packaging
All jewelry is packaged securely in protective materials and elegant Leniora packaging to ensure it arrives safely and beautifully presented.
Address Accuracy
Please ensure your shipping address is correct. We cannot be responsible for orders shipped to incorrect addresses provided at checkout. If you need to update your address, contact us immediately after placing your order.
Lost or Stolen Packages
Once a package is marked as delivered by the carrier, we cannot be held responsible for lost or stolen packages. We recommend shipping to a secure location or requiring a signature upon delivery for high-value orders.